Ethio Telecom announced that it had launched cloud based Omni Channel Contact Center as a Service which automated and standardized the process of receiving and responding to customer request across various communication channels such as voice, SMS, email, websites, social media, and chatbot.

The contact center is expected to increase customer satisfaction for enterprises by reducing call waiting times and allowing the contact center agent to access communications made through various channels all at once.

The Telecom also stated that the contact center enabled companies to access scalable, less costly contact center solution by allowing them to utilize a contact center providers software without the need to build their own contact center.

According to Ethio Telecom, the Contact Center is established as part of the company’s three years LEAD strategy.

Source (including image): Ethio Telecom